From Oberoi to Oyo
Behind the scenes with the movers and shakers of India’s hotel industry
HOW DID THE TOP THREE-THE TAJ, THE OBEROI, ITC HOTELS-COME TO DOMINATE THE INDIAN HOTEL LANDSCAPE?
WHAT ARE THE CHALLENGES THROWN BY THE DISRUPTERS-OYO, AIRBNB, TREEBO?
WHAT DOES THE FUTURE HOLD?
A hotel, both emotionally and experientially, touches lives-the first date, the first job interview, wedding anniversaries and so on; many celebrations and memorable experiences are linked to it. Based on the author's years of observation of the industry and interactions with key stakeholders, this book takes you through the tumultuous history and evolution of the Indian hotel industry. It captures the enormous shifts and changes including guest preferences, consumer profiles and disruptions brought in by technology, in this colourful industry. Who are the players and how are they coping with these changes? The book answers these and many more such questions. Packed with some exciting profiles and analysis of strategies, it also attempts to provide a glimpse of what lies in store for the future.