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How Can I Help You?

How Can I Help You?

5 Mistakes to Avoid in Customer Service

Debashis Sarkar
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The customer is king. With rising consumer awareness and cut-throat competition, it is important to provide services which are differentiable and memorable for consumers. With a ringside view to customer service, Debashis Sarkar, who has held leadership positions with Unilever, Coca Cola, ICICI Bank and Standard Chartered, shares valuable observations about customer service excellence.
How Can I Help You? hands you strategies and tactics to retain and nurture customers by laying down the five major pitfalls to be sidestepped while dealing with customer service. Richly illustrated with case studies and examples, this book is an essential read for every modern professional.

Imprint: Random Business

Published: Apr/2013

ISBN: 9788184003000

Length : 256 Pages

MRP : ₹299.00

How Can I Help You?

5 Mistakes to Avoid in Customer Service

Debashis Sarkar

The customer is king. With rising consumer awareness and cut-throat competition, it is important to provide services which are differentiable and memorable for consumers. With a ringside view to customer service, Debashis Sarkar, who has held leadership positions with Unilever, Coca Cola, ICICI Bank and Standard Chartered, shares valuable observations about customer service excellence.
How Can I Help You? hands you strategies and tactics to retain and nurture customers by laying down the five major pitfalls to be sidestepped while dealing with customer service. Richly illustrated with case studies and examples, this book is an essential read for every modern professional.

Select Preferred Format

Debashis Sarkar

A bestselling author, thought-leader, columnist, American Society of Quality (ASQ) fellow, sought-after-speaker, and coach, Debashis Sarkar has invested more than 20 years to catalyse operational excellence in some of the best known companies. He is a global authority on Service Lean Management and his pioneering work in this space has been adopted by practitioners worldwide. He has had a deep hands-on-experience in the science of customer engagement and what it takes to differentiate a business through quality service. His ideas and experiences are encapsulated in books such as: Lessons in Lean Management, Lean for Service Organizations and Offices, 5S for Service Organizations and Offices, Lessons in Six Sigma, and Quality in Business. He can be reached at debashissarkar4@yahoo.com