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The Last Ten Per Cent

The Last Ten Per Cent

What It Takes to Get It Right

TGC Prasad
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Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience.
But then some companies-Wal-Mart, Starbucks, Nestlé and Southwest Airlines, to name a few-are far ahead of the curve: they have customers at the heart of whatever they do.
What do these companies do that sets them apart? They genuinely believe in delivering a great customer experience; the thinking that accompanies this belief makes all the difference.
The Last Ten Per Cent shows us how to go that extra mile.

Imprint: India Portfolio

Published: Nov/2014

ISBN: 9780143421085

Length : 280 Pages

MRP : ₹299.00

The Last Ten Per Cent

What It Takes to Get It Right

TGC Prasad

Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience.
But then some companies-Wal-Mart, Starbucks, Nestlé and Southwest Airlines, to name a few-are far ahead of the curve: they have customers at the heart of whatever they do.
What do these companies do that sets them apart? They genuinely believe in delivering a great customer experience; the thinking that accompanies this belief makes all the difference.
The Last Ten Per Cent shows us how to go that extra mile.

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TGC Prasad

T.G.C. PRASAD is the bestselling author of Unusual People Do Things Differently.

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